Leading Customer Experience & Communication Through Uncertain Times

Leading An In-House Law Department Through Uncertain Times: Challenges & Opportunities For The Legal Operations Practitioner
April 21, 2020
Leading During Times Of Uncertainty
April 23, 2020

April 22, 2020 | 1:00 PM–3:45 PM ET

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Discussion Topics To Include:

  • Proactive Leadership In Uncertain Times
  • Culture During Crisis: How To Keep Morale High
  • How Are You Handling Disruptions To Your Internal Or Outsourced Customer
  • NPS Needs To Be Replaced—Net Promoter Vs. Brand Experience

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