March 23–24, 2021 | 12:45 PM–4:30 PM ET
Join like-minded Heads of Customer Experience for inspiration and insight, networking and learning, and proven strategies to improve your business practices.
Faculty Members Include
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Topics For Discussion
- Cultivating Your CX Culture Through Crisis and Into Recovery
- Justifying Costs and Identifying the Success of Your CX Investments
- SaaS, CRM, and Beyond: How is Technology Driving Your CX?
- Remote But Not Removed: Maintaining CX From the Home
- Re-Imagining the Personalized Customer Experience: Journey Mapping Through a Pandemic
- Eye on the Horizon: The Changing Nature of Customer Experience
Consero’s Virtual Forums facilitate uniquely meaningful conversation and connections among the world’s most senior corporate leaders.
Event Participants Engage In:
- Interactive panel sessions,
- Breakout discussions on more targeted topics, and
- One-on-one business meetings.
The End Result Is A Highly Efficient Opportunity To:
- Share best practices,
- Benchmark with other companies, and
- Identify specific tools and strategies to materially improve corporate performance.
Attendees Rave About Consero
"We have been working with Progress Coaching for the past 15 years and have been absolutely thrilled with the relationship. Since the implementation of the Progress Coaching Training System, we have experienced incredible growth and talent development as well as retention. Tim is the foremost expert in workplace coaching. His teachings have catapulted us to being in the top 8 in attendance and top 3 in fan index. Without coaching we would not have achieved those results."
"When my brother bought Inpro in 1993 we were the doormat of the industry. Several years later we took the major step of hiring Tim as our coach. He brought us to an entirely new level and, in 2018, we completed our 25th consecutive year of growth. Tim was our coach for over a decade and, is so good at what he does, we realized the importance of ongoing, daily coaching so we now have our coach on staff. Tim personally trained our coach leaving him more time to develop other company’s leadership teams.”
"Tim is an incredibly talented and natural coach. In terms of pedigree Tim is a successful businessperson who also happens to be a great coach. The Progress Coaching system is easily implemented and is now just a part of our leaders’ day to day role. I am grateful to work with Tim as a part of my leadership development career and highly recommend his services to anyone who is looking to transform their leader’s ability to coach."
"Informative, thought-provoking, collegial, inviting, and well run and organized."
"This is the best CLE event available for in-house litigation managers, bringing together sophisticated in-house people, cutting-edge vendors, and skilled outside counsel."
"Good opportunity to level set my company's practices and methods based on other companies; with a healthy side of networking."
"The substantive content and speakers at this event were the most interesting and helpful I've encountered."
"Fantastic opportunity to meet other in-house counsel and discuss solutions to the same challenges we all face, in a safe environment."
"Enriching! Time well spent among senior practitioners."
"Excellent event. Good to connect with & learn from industry colleagues."
"Intimate, small group setting of leaders in their field makes the conference useful and informative. Good use of time away from the office."
"Excellent, well managed, great learning & networking."
"A great opportunity to connect, learn & share."
"Perfect one-day event to refresh your thinking. Recommended every 6 months to any Procurement Leader"
"Very collaborative and discussion oriented. It's great not to sit through PowerPoints!"
"Great variety of topics in an intimate setting of Chief Procurement Officers"
"This is an informative and great opportunity for networking with Senior Purchasing Executives"
"The was my first Consero event and I found it to be very valuable and relevant to my current needs"
"Well worth the time and investment!"
"Very interesting topics & great opportunity to learn, share and feel like being part of a community."
"This forum brought together a group of CLOs that face many similar challenges and issues, and the panel discussions provided much helpful information and varied perspectives."
"Consero put together a great group of GCs, and between the panel format and opportunities for networking, we had the chance to meet many of them, while also getting introduced to vendors with products we are actually interested in."
"Excellent event with very knowledgeable professionals."
"A great opportunity to learn about available resources and their limitations, challenges, etc. from those who have 'been there, done that."
"Well organized with helpful content."
"This event was critical to helping me evaluate where we are in our operations model."
"Very organized, insightful with a wealth of best practices exchange."
"Valuable and current event... I'm leaving with defined and specific action items to make improvements in our processes and procedures."
"Very well organized with good content and a fantastic group of people!"
"A meeting of professionals for knowledge sharing and networking."
"Very insightful and valuable use of my time."
"This was a very unique forum... The smaller setting and no-pressure vendor meetings were very useful."
"The Consero Legal Ops Forum delivered the inspiration I needed to return to work and tackle some difficult projects, and I'm doing so armed with new information and a stronger network!"
"The Consero Corporate Legal Operations Forum is a top-notch event providing opportunities for networking, benchmarking and learning how other legal operations leaders are addressing priorities and challenges."
"A great overview of critical issues facing the L&D industry led by top notch professionals and vendors."
"Finally, a professional development event that doesn't make me want to swipe left!"
"Focused, engaging, professional, worthwhile, a lot of takeaways and follow up ideas."
"Excellent event to get the pulse on corporate L&D around the U.S. through insightful conversations."
"It was really well run with a smaller more intimate environment, unlike the big conferences, while speaking about relevant topics in a panel format."
"An informative CLE led by experienced professional panelists supported by an active audience."
"A Consero event provides an efficient approach to best practice sharing and productive networking among your peers."
Very informative and valuable for making new connections in the IP Enforcement space.
Consero is one of my favorite conferences to attend. The epitome of an intimate gathering of Brand Protection leaders from all fields, joining together to share best practices (without the hard sales pitch pressure from vendor sponsors).
Every time I attend a Consero conference, I walk away with great conversation and new friends. It's one of the few conferences I go to for business and pleasure.
Being a part of a community where peers are working with their peers and going through the same challenges is extremely valuable. The largest payoff for me and my company were the discussions and dialog that continued even after the event was over.
“Fabulous – I always learn something and meet great people.”
“The forum provides an atmosphere that encourages an exchange of ideas and best practices that mimics the interactions between colleagues at a common employer. One of the best networking opportunities for patent attorneys that I have attended.”
“This forum is fast-paced and content-rich; it is what all CLE conferences should be like.”
“Well organized, effective, and quality event.”
“Nicely done. Good job of facilitating peer-to-peer discussions.”
“Consero consistently provides high-quality, relevant IP management forums.”
“This forum was a pleasure to attend – excellent selection and topics that were unique and engaging.”
“I remain incredibly impressed with your tremendous professionalism, organization, and creativity. Both forums I have attended have been impeccably organized and very useful!”
“The Forum was very well put together. Great networking event with excellent speakers.”
“Top-notch, fully engaged attorneys with a common interest and attitude to learn and succeed.”
“High-end, informative, and educational.”
“An excellent compilation of talent and topics thoughtfully put together.”
“Streamlined, focused and valuable content.”
“Excellent way to network, stay up-to-date with new developments and share information!”
“The Forum was an excellent arena to connect with leaders in the industry and gain insight into emerging practices.”
“Very good sense of participants and panelists, as well as key topics covered. Good investment of time.”
“Informative, current thought leadership. Honest, effective, efficient. Outstanding!”
“Great forum, great information, great people. I think the format is outstanding. Thanks!”
“My mantra is ‘The right tool for the right people at the right time.’ This conference hit the mark on all those areas.”
“Great blend of shared learnings, some new info and good company.”
“An incredible networking event that connects talented thought leaders with other professionals to share ideas and promote innovation/change.”
“Interactive, engaging – great opportunity to learn from peers!”
“Focused and engaging learning opportunity. The networking continues to be one of the biggest benefits of this type of program.”
“Intimate, high-level conversations.”
“Great opportunity to connect with interesting people in an inspiring environment.”
“Amazing mix of representation and topics! Loved every bit of the two days.”
“I very much enjoyed the interactive set-up and the insights from key people in the field.”
“A terrific forum to discuss IP matter in an intimate atmosphere.”
“A great platform to allow similarly situated professionals to discuss exactly what they want to know of their peers.”
“Great environment for having both formal and informal learning opportunities with peers.”
“A new concept in conference planning and delivery that focuses on the needs of attendees and recognizes the value of attendees.”
“Very well organized, informative with valuable networking opportunities.”
“The attendance by senior legal department executives and the opportunity to network and discuss issues common to all healthcare organizations was invaluable.”
“Top notch! Well done!”
“Excellent collegial environment to learn and network with your colleagues. Shared experiences and candid discussions among peers are invaluable and extremely beneficial.”
“The forum is interactive and engaging with many opportunities to network with peers.”
“Good opportunity to talk with and listen to peers on topics that are very relevant.”
“The small, select participation list provides a perfect environment to network, learn how others deal with similar issues, and build relationships for future peer-to-peer support/guidance.”
“The CHRO Forum is a great opportunity to network with and learn HR practices from like-minded individuals.”
“Worth the time commitment to hear best practices from CHRO’s in various industries. Intimate setting to build CHRO network and to meet and assess vendor partners.”
“Very productive. Great, relevant topics.”
“Very good experience and would strongly recommend for new and experienced leaders.”
“The Consero Forum is an engaging, edifying experience in an intimate setting.”
“Great week, tremendous networking and learning opportunities and a great amount of knowledge!”
“Very interactive and good peer discussion.”
“This is so far the best I have attended. Small with high level of experience and talent.”
“Intimate enough to be able to meet the majority of attendees but large enough to include diverse content, careers, and experiences.”
“A great use of my time, and very informative. I’m always able to take-away 3-4 things I can use immediately.”
“Very informative. Enjoyed the knowledge sharing.”
“Other conferences are like a high school dance. This is more of an intimate walk on the beach.”
“Very thought provoking. Love the format – will struggle with the traditional conference format from now on.”
“An excellent opportunity to think, learn and engage about/with people and concepts within and outside of my industry!”
“Well run, good dynamic. The forum allows professionals with similar interests and issues to share their experiences and expertise in a relaxed format.”
“Lived up to its billing – this is one of the best conference experiences I’ve had.”
“Fantastic. Loved the Saturday roundtable. A lot of value in the smaller environment. Allows for more candid discussions.”
“This is the first opportunity to be with a group of professionals all at the same/similar professional level as myself. Extraordinarily valuable.”
“Excellent opportunity to learn and share with peers.”
“Very well organized and run with interesting, well-presented topics.”
“Engage with success has meaning, relevance and ability to occur at this intimate setting of accomplished invited attendees.”
“Inspiring. I’m bringing back a ton of ‘to-do’s’.”
“Collaborative, collegial and engaged.”
“Excellent forum for information about a wide-ranging variety of topics relevant to all CFOs and a superb networking opportunity.”
“This was a well-organized event with solid content and provided great opportunities to engage with and learn from impressive colleagues.”
“Appreciated the informal exchange of information and dialogue quality of members and learning.”
“Format allowed the group to move the discussion. Topics to best suit their interests and expectations.”
“Liked the format. Conversation and not Powerpoint. People were engaged and productive.”
“I liked the variety of in-house counsel who attended. There was a great mix of large, medium, and small companies.”
“Hearing directly from in-house colleagues was great!”
“Collaborative environment with great information sharing by a variety of GCs from different industries, backgrounds and companies.”
“The forum is a fantastic and fun way to network and keep current on relevant topics in the GC arena.”
“A top-notch networking conference for busy general counsels to share best practices.”
“Very solid content and discussion; excellent panelists and networking.”
“Best practical forum for a GC. Make time for it; you won’t regret it!”
“It is a focused approach to current issues I deal with at my company.”
“Highly recommend this forum to others. Unique delivery—preferable to traditional CLE conferences. Very helpful staff!”
“Very collaborative and focused on current topics of interest.”
“Outstanding and informative, especially learning from networking.”
“In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
“Really good group of intelligent people with diverse expertise and experience.”
“Excellent organization, good quality discussion, time well spent.”
“Intellectual Platform for CX professionals at an Inspiring location.”
“The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
“Intense and usable peer discussions and relationships.”
“It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
“A collection of great minds sharing great ideas for the greater good of our industry.”
“The Forum is professionally done – more intimate, allowing for better connections, networking and idea sharing.”
“I enjoyed the form of panel discussions, Q+A, and KnowledgeBridge sessions. One-on-ones were good for learning about vendors. I also liked the small number of participants.”
“Enlightening, interesting, useful; plenty of learning and networking opportunities.”
“A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
“Very intuitive and engaging experience.”
“Excellent opportunity to network and learn.”
“The forum was informative, an eye-opener to the needs I have, and a mechanism to connect with vendors outside of my reach.”
“The Consero event was a huge networking opportunity with peers in the function to discuss similar issues and challenges. It gave capability to have discussions about solutions, without a hard sell. The solution providers linked with my needs – so the concept sold itself.”
The opportunity I was looking for–to have a deep, direct, and actionable conversation with true subject-matter experts.
"Well run, well planned, and beneficial to the participants."
“There are a number of skills you hear about that are supposed to help you make it in the corporate world. Consero is teaching me all of them.”
“Young companies don't always have an open-floor or open-door policies, but Consero’s management is both pleasant and approachable. They don’t treat us like kindergartners. No one is recording when I come to work or when I leave because there is a high level of personable accountability, and hitting my target is far more important than working within a strict 9-5 timeframe.”
“One of my favorite parts about working at Consero is the fact that everyone is on an equal playing field. Whether you're a new hire or the CEO you have just as much of an opportunity to make an impact. This paired with the great friendships I've developed since I started at Consero makes me truly excited to come to work every day.”
“I love the energy of our team and the positivity that radiates even if we are stressed or coming up on deadlines. We are all working together towards the common goal of putting on a successful forum. It makes it so easy to come to work and achieve daily goals when you know you have an entire office behind you. I also love that there is a genuine interest and excitement about each event, no matter our roles or direct involvement. It is truly a team effort here.”
"I love a lot of things about Consero, but my favorite part of working here is that my coworkers have become my second family. We are a tight-knit group and I feel very fortunate to say that I enjoy the time I spend with my coworkers, both in and outside of the office."
"Every day at Consero is a new adventure! I've never worked with such a positive, encouraging, and appreciative team before."
"I love the people, obviously. More than anything else, I appreciate that I can come to work and be exactly who I am and not be encouraged to put a professional mask on. As long as I keep focused, do my work, and stay productive, I'm set."
“What I like the most about Consero is the constant encouragement I receive from Consericans. Our hard work in this office never goes unnoticed!”