Customer Experience Forum

Corporate Learning & Development Forum
January 26, 2019

February 9–11, 2020 | Fashion Island Hotel | Newport Beach, CA

Join like-minded Heads of Customer Experience for inspiration and insight, networking and learning, and proven strategies to improve your business practices.


Advisory Board

  • MAURO CERATI (Bunge), Vice President, Customer Experience
  • ORI DUGARY (Twitter), Senior Director, Global Vendor Operations, Twitter Service
  • PAUL LONG (UnitedHealth Group), Vice President, Enterprise Customer Experience
  • HELEN ROWAN (Web.com), Chief Customer Officer
  • SALVADOR SALAZAR (Hertz), Chief Customer Officer
  • GARY SARKESIAN (Pearson), Senior Vice President, Customer Experience
  • BILLIE JO TIMM (Masterbrand Cabinets), Senior Vice President, Customer Experience

Download Full Agenda

Enter your information below to
receive a link in your inbox.

Topics For Discussion

  • Brand Experience: Cultivating A Relationship With Your Brand
  • On The Right Track: Mapping Your Customer’s Journey
  • Leveraging Social Engagement To Drive Exceptional Experiences
  • AI & Automation: Machine-Human Partnerships
  • Capturing & Using The Voice Of The Customer

Venue: Fashion Island Hotel

690 Newport Center Drive, Newport Beach, CA 92660

This award-winning venue is less than 6 miles from John Wayne Airport.

general_session

General Sessions

Address top-of-mind issues in a conversational exchange among industry thought leaders, enabling participants to share lessons, expertise, leadership skills, and practical tools.
light_bulb

KnowledgeBridges™

Engage in advanced dialogue in an informal boardroom-style setting on specific topics that are particularly suited to smaller group discussions.
meal

Networking Meals

Participate in all meals and networking functions hosted on-site by Consero. These intimate gatherings provide countless opportunities to develop lasting business relationships.
itinerary

Customized Itineraries

Meet with the most innovative service providers in the industry, one-on-one, based on your individual and departmental priorities. Our reputable partners are referred and vetted by your peers.

Head of Customer Experience?

Request an invitation to join the upcoming event.


REQUEST INVITATION

Best-In-Class Solution Provider?

Learn more about our partnership opportunities.


LEARN MORE

Attendees Rave About Consero

  • Daan van der Mijden | Samsung
    “In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
    Daan van der Mijden | Samsung
  • Greg Dunn | Royal Bank of Scotland, RBS
    “Really good group of intelligent people with diverse expertise and experience.”
    Greg Dunn | Royal Bank of Scotland, RBS
  • Michael Brandt | ABB Group
    “Excellent organization, good quality discussion, time well spent.”
    Michael Brandt | ABB Group
  • Marianna Knoll | Swiss International Airlines
    “Intellectual Platform for CX professionals at an Inspiring location.”
    Marianna Knoll | Swiss International Airlines
  • Diane Biesecker | Ntelos Wireless
    “The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
    Diane Biesecker | Ntelos Wireless
  • Alix Rizzolo | Stryker
    “Intense and usable peer discussions and relationships.”
    Alix Rizzolo | Stryker
  • Bob Valliere | CSAA Insurance Group
    “It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
    Bob Valliere | CSAA Insurance Group
  • Darin Phillips | Bayview
    “A collection of great minds sharing great ideas for the greater good of our industry.”
    Darin Phillips | Bayview
  • Brittany Loui | Sling TV
    “The Forum is professionally done – more intimate, allowing for better connections, networking and idea sharing.”
    Brittany Loui | Sling TV
  • Kaye Carter | Associated Bank
    “I enjoyed the form of panel discussions, Q+A, and KnowledgeBridge sessions. One-on-ones were good for learning about vendors. I also liked the small number of participants.”
    Kaye Carter | Associated Bank
  • Guillermo Ayón | Sigue Corp
    “Enlightening, interesting, useful; plenty of learning and networking opportunities.”
    Guillermo Ayón | Sigue Corp
  • Paul Aldridge | Virgin Media
    “A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
    Paul Aldridge | Virgin Media
  • Samantha Marks | Swimsuitsforall
    “Very intuitive and engaging experience.”
    Samantha Marks | Swimsuitsforall
  • Peg Raposo | PayPal
    “Excellent opportunity to network and learn.”
    Peg Raposo | PayPal

Other Upcoming Consero Events