Customer Experience Executive Workshop

Contact Center Forum
September 22, 2018
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Customer Experience Executive Workshop

July 25, 2019 | Royalton Park Avenue | New York, NY


Faculty Members Include:

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  • JASON ASHLOCK (Kuehne + Nagel), Senior Vice President, Customer & Employee Experience
  • NATALIE DOWLE (Financial Times), Head of Americas, Customer Care
  • JAY DRIGGERS (Horizon Blue Cross Blue Shield of New Jersey), Director, Customer Experience
  • SARAH GRANT (Indeed.com), Senior Director, Global Product Commercialization
  • KIMBERLY GREEN (Merck), Global Director, Customer Engagement
  • GARY MAGENTA (Root Inc.), Senior Vice President and Chief Change Architect
  • LORI SPOON (Berkshire Hathaway Specialty Insurance), Senior Vice President, Customer & Broker Engagement



Other Upcoming
Root & Consero Events

Attendees Rave About Consero

  • “In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
    Daan van der Mijden | Samsung
  • “Really good group of intelligent people with diverse expertise and experience.”
    Greg Dunn | Royal Bank of Scotland, RBS
  • “Excellent organization, good quality discussion, time well spent.”
    Michael Brandt | ABB Group
  • “Intellectual Platform for CX professionals at an Inspiring location.”
    Marianna Knoll | Swiss International Airlines
  • “The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
    Diane Biesecker | Ntelos Wireless
  • “Intense and usable peer discussions and relationships.”
    Alix Rizzolo | Stryker
  • “It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
    Bob Valliere | CSAA Insurance Group
  • “A collection of great minds sharing great ideas for the greater good of our industry.”
    Darin Phillips | Bayview
  • “The Forum is professionally done – more intimate, allowing for better connections, networking and idea sharing.”
    Brittany Loui | Sling TV
  • “I enjoyed the form of panel discussions, Q+A, and KnowledgeBridge sessions. One-on-ones were good for learning about vendors. I also liked the small number of participants.”
    Kaye Carter | Associated Bank
  • “Enlightening, interesting, useful; plenty of learning and networking opportunities.”
    Guillermo Ayón | Sigue Corp
  • “A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
    Paul Aldridge | Virgin Media
  • “Very intuitive and engaging experience.”
    Samantha Marks | Swimsuitsforall
  • “Excellent opportunity to network and learn.”
    Peg Raposo | PayPal