Customer Experience Executive Roundtable

Corporate Litigation & Investigations Executive Roundtable
September 26, 2018
Procurement & Strategic Sourcing Executive Roundtable
October 3, 2018

October 8, 2019 | Cavallo Point Lodge | San Francisco, CA

Join like-minded Heads of Customer Experience for inspiration and insight, networking and learning, and proven strategies to improve your business practices.

Faculty Members Include

  • ERRON AL-AMIN (CSAA Insurance Group), Head of Customer Insights, Voice of the Customer
  • JULIE BAHER (DNAnexus), Head of Customer Experience
  • BRETT FRAZER (Sun Basket), Head of Customer Service
  • EMILY MARCOGLIESE (thredUP), Head Of Customer Service
  • CHRISTIAN PLAICHNER (Tricentis), Chief Customer Experience Officer
  • TERESA ROCHE (Facebook), Head of Global Customer Engagement, Workplace
  • KATE WOODCOCK (VMware), Vice President, Customer Advocacy
  • SHANNON YEATS (Progress Residential), Senior Vice President, Contact Center

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Topics For Discussion

  • Setting A High Bar: How Can Internal Culture Improve Customer Experience?
  • Machine-Human Partnerships In Modern Contact Centers
  • Metrics & Data: Are You Focusing On The Wrong Elements Of The Customer Experience?

Venue: Cavallo Point Lodge

601 Murray Circle, Sausalito, CA 94965

Situated on a former military base overlooking the Golden Gate Bridge, this upscale resort is set across a collection of former officers' residences and modern buildings, and is 8 miles from downtown San Francisco.

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  • Daan van der Mijden | Samsung
    “In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
    Daan van der Mijden | Samsung
  • Greg Dunn | Royal Bank of Scotland, RBS
    “Really good group of intelligent people with diverse expertise and experience.”
    Greg Dunn | Royal Bank of Scotland, RBS
  • Michael Brandt | ABB Group
    “Excellent organization, good quality discussion, time well spent.”
    Michael Brandt | ABB Group
  • Marianna Knoll | Swiss International Airlines
    “Intellectual Platform for CX professionals at an Inspiring location.”
    Marianna Knoll | Swiss International Airlines
  • Diane Biesecker | Ntelos Wireless
    “The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
    Diane Biesecker | Ntelos Wireless
  • Alix Rizzolo | Stryker
    “Intense and usable peer discussions and relationships.”
    Alix Rizzolo | Stryker
  • Bob Valliere | CSAA Insurance Group
    “It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
    Bob Valliere | CSAA Insurance Group
  • Darin Phillips | Bayview
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    Darin Phillips | Bayview
  • Brittany Loui | Sling TV
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    Brittany Loui | Sling TV
  • Kaye Carter | Associated Bank
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    Kaye Carter | Associated Bank
  • Guillermo Ayón | Sigue Corp
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    Guillermo Ayón | Sigue Corp
  • Paul Aldridge | Virgin Media
    “A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
    Paul Aldridge | Virgin Media
  • Samantha Marks | Swimsuitsforall
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  • Peg Raposo | PayPal
    “Excellent opportunity to network and learn.”
    Peg Raposo | PayPal