Originally Published in Corporate Counsel | January 31, 2019 | By Sue Reisinger
In-house legal operations chiefs see their main priorities as managing legal technology and cost-cutting, primarily on outside counsel spending. Blockchain remains a confusing concept to them, while artificial intelligence is the hottest topic of conversation.
Those are some of the key findings in the 2019 Consero Legal Operations Survey Report, based on a poll of 85 legal-ops executives who attended a recent forum. Consero Group presents executive conferences, and it did the report in partnership with Thomson Reuters Legal Tracker.
Many of its findings ring true to one participant, John Pfannenbecker, Deputy General Counsel for legal operations and business affairs at World Franchise Inc., parent company of the Subway restaurant chain based in Milford, Connecticut.
“The findings are pretty consistent with what I’ve been hearing from colleagues,” Pfannenbecker said in an interview this week. “Cost control is my top priority, so I wasn’t surprised to see that from a large percentage of others.”
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