Forum to Be Held March 13-15 in Miami, Fl.
BETHESDA, MD – (Jan. 28, 2016) – Customer Experience executives will convene at the Biltmore Miami Coral Gables in Miami, Florida, March 13–15 for the 2016 Customer Experience Forum. Hosted by Consero Group, an international leader in hosting high-level, invitation-only events for senior executives, the upcoming Forum will pinpoint the most vital customer experiences for encouraging customer loyalty.
“Customer Experience executives who can identify and focus on the moments that matter most to their customers will make the difference between forgettable transactions and memorable experiences,” said Paul Mandell, Founder & CEO of Consero. “Consero’s 2016 Customer Experience Forum will provide a unique platform for executives to network among a select group of peers; engage with high-level content focused on the most pressing issues facing the industry; and benchmark their efforts in an increasingly complex, competitive landscape.”
“The Forum will examine key issues including how social and behavioral science disciplines can be applied to gain competitive advantage,” said Jessica Druckman, Founder & SVP of Program Development at Consero. “Crucial topics include turning negative moments in positive experiences and applying the Peak-End rule to optimize the most important elements of customer interaction.”
Additional topics will include:
Founded in 2010, Consero Group is an international leader in creating sector-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance, IT, HR and Procurement, among others. Based in Bethesda, Maryland, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.
Mark Allen & Company