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coverForum to Be Held March 13-15 in Miami, Fl.

BETHESDA, MD – (Jan. 28, 2016) – Customer Experience executives will convene at the Biltmore Miami Coral Gables in Miami, Florida, March 13–15 for the 2016 Customer Experience Forum. Hosted by Consero Group, an international leader in hosting high-level, invitation-only events for senior executives, the upcoming Forum will pinpoint the most vital customer experiences for encouraging customer loyalty.

Customer Experience executives who can identify and focus on the moments that matter most to their customers will make the difference between forgettable transactions and memorable experiences,said Paul Mandell, Founder & CEO of Consero.Consero’s 2016 Customer Experience Forum will provide a unique platform for executives to network among a select group of peers; engage with high-level content focused on the most pressing issues facing the industry; and benchmark their efforts in an increasingly complex, competitive landscape.

“The Forum will examine key issues including how social and behavioral science disciplines can be applied to gain competitive advantage,” said Jessica Druckman, Founder & SVP of Program Development at Consero.  “Crucial topics include turning negative moments in positive experiences and applying the Peak-End rule to optimize the most important elements of customer interaction.”

Additional topics will include:

  • Infusing Customer-Centric Values Throughout Your Company: This session will address how executives can evangelize and incentivize a customer-centric approach throughout their company, how to structure the team to meet critical business means, and how employee experience influences customer experience.
  • The Omni-Channel Experience: Next-Level Strategies and Tactics: In this session, executives will define what omni-channel efforts are creating the most valuable experiences for customers, as well as how the sales department can be integrated into the ultimate CX.
  • Building an Online Experience that Your Customers Will Rave About: This session will examine the qualities of brands that deliver exceptional customer service, leverage their digital community and work with customers to co-create a great customer experience.

About Consero

Founded in 2010, Consero Group is an international leader in creating sector-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance, IT, HR and Procurement, among others. Based in Bethesda, Maryland, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit

Mark Pasetsky
Mark Allen & Company