Consero Announces Expansion with First Customer Experience Forum

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Consero Announces Expansion with First Customer Experience Forum

Bethesda, MD – September 26, 2011 – Consero Group LLC, which is best known for creating high-level events for senior corporate counsel executives, today announced its first Customer Experience Forum, which is taking place October 16-18, 2011 at the Rancho Las Palmas Resort & Spa in Palm Springs, CA.

The exclusive, invitation-only Customer Experience Forum is designed for top executives who are responsible for overseeing all interactions between customers and organizations throughout the entire lifecycle of the relationship.

“Today’s announcement is significant because it represents the success and long-term potential of our event model,” says Paul Mandell, Co-Founder and CEO of Consero.   “During the past year, we have held numerous events for corporate counsel and government executives at which we delivered compelling content, a dynamic learning environment and valuable networking opportunities.   With Consero’s first Customer Experience Forum, we are confident that we can offer the same value to senior executives in this important market segment.”

“In these uncertain times, understanding how to engage with both your customers and employees is the key to making your critical business relationships less transactional and more memorable,” says Jessica Druckman, Co-Founder and Vice President for Program Development of Consero. “Our timely program will educate top executives on a wide variety of customer experience tools, including the use of social media, new technological advancements and innovative branding techniques.”

The 2011 Customer Experience Forum Faculty, who are responsible for developing content and speaking at the Forum, include the following customer experience industry veterans:

  • JOHN BASHAW (Kohler Co.), Director – Customer Service
  • RICK BLACK (Rosetta Stone), Senior Director of Consumer Success
  • CARLA BORSOI (AOL Inc.), Vice President, Consumer Insights and Analytics
  • MARY BRIGDEN (SAP America), Vice President, Customer Success
  • TANYA CALLAWAY CREWS (American International Group, Inc.), Director of Global Solutions, Contact Center and Unified Communications
  • NANCY CAMAROTA (La-Z-Boy Incorporated), Director, Customer Experience
  • JERRY CONERLY (TNT USA Inc.), Director, Customer Service North America
  • JASON DUTY (Dell Inc.), Director, Global Social Outreach Services
  • PAUL EVERETT (Insperity, Inc.), Customer Loyalty & Account Management Leader
  • SHANE MCGILLOWAY (, Executive Vice President, Business Operations
  • CANDY MICHAEL (American General Life Companies), Vice President, Customer Feedback Office
  • BARBARA ROSS MILLER (Sony Electronics, Inc.), Vice President, Customer Experience Marketing
  • RICH RAY (Coventry Health Care), VP, Service Operations Support
  • ERIC SEAL (Constellation Energy), Vice President, Customer Experience – Retail Energy
  • MANISH SINHA (Yahoo! Inc.), Vice President, Global Customer Advocacy
  • BRENT WICKENS (Netflix, Inc.), Vice President of Worldwide Customer Service

About Consero:

Consero is a leader in creating industry-specific events for senior-level executives. Founded in 2010, Consero is best known for transforming the executive experience through intimate, invitation-only events in a sophisticated learning environment with high-level content. For more information on Consero, please visit

Press Contact:

Mark Pasetsky