Consero Advisory Board

Brand Protection & Anti-Counterfeiting Advisory Board

Andrew Love

Head of Brand Security, Global Investigations & Legal Enforcement

Specialized Bicycle Components

Cynthia Merchant

Regional Security Manager, Latin America

Eli Lilly and Company

Brett Millar

Senior Director, Global Brand Protection

Fitbit, Inc.

Brian Monks

Vice President and Chief Security Officer

Underwriters Laboratories LLC

Charles Olschanski

Senior Director, Americas Retail & Investigations

Tiffany and Company

Contact Center Advisory Board

MaryAnn Camacho

Executive Director, National Customer Services

Quest Diagnostics

Judy Ford

Vice President, Customer Experience

VENUS Fashion Inc.

Denise Grubb

Head of Specialty Service Operations

Farmers Insurance

Jamie Lancaster

Vice President, Contact Center of Excellence


Jake Petersen

Senior Vice President, Operations


Chris Spitler

Senior Director, Engagement & Experience Design


Customer Experience Advisory Board

Jim Davis

Vice President, Airport Customer Service

Delta Airlines

Paul Long

Vice President, Enterprise Customer Experience

UnitedHealth Group

Helen Rowan

Senior Vice President, Customer Experience

Salvador Salazar

Chief Customer Officer


Gary Sarkesian

Senior Vice President, Professional Services & Customer Experience


Corporate Compliance & Ethics Advisory Board

Tyson Avery

Senior Vice President, Chief Ethics & Compliance Officer

CBRE, Inc.

Sonny Cave

EVP, GC, Chief Compliance & Ethics Officer, Chief Risk Officer, and Corporate Secretary

ON Semiconductor

Carrie Di Santo

Managing Director, Global Chief Compliance Officer

CME Group

Jean-Paul Durand

Corporate Vice President, Chief Ethics & Compliance Officer

Tech Data Corporation

Peter Loftspring

Assistant General Counsel and Senior Vice President

Black & Veatch Corporation

Jay Martin

Associate General Counsel, Chief Compliance Officer

Baker Hughes, a GE Company

Mark Smolik

Vice President and General Counsel


Edward Tso

Senior Vice President and Chief Compliance Officer

First American Financial Corporation

Michael Ward

Vice President and Chief Compliance Officer

Juniper Networks

Corporate Legal Operations Advisory Board

Vincent Cordo

Legal Global Sourcing Officer

Shell Oil

Matt Geekie

Senior Vice President, Secretary and General Counsel

Graybar Electric Company, Inc.

Laurie Hansen

Director, Legal Management & Operations

Mutual of Omaha

Felicia Hickey

U.S. Legal Department, Legal Operations

Equifax, Inc.

Alex Jonas

Head of Legal Operations


Adrienne Leder-Schriner

Director of Legal Operations and Associate Counsel

The Clorox Company

Juanita Luna

Director of Legal Operations & Claims

Pacific Gas & Electric Company

Deloris McClendon

Global Legal Operations and Associate Director

Mondelez International

Robert Mignanelli

Senior Vice President, Associate General Counsel, Global Product/Technology

Pearson plc

John Pfannenbecker

Deputy General Counsel

Franchise World Headquarters (Subway)

Leigh Roseman

Director, Intellectual Property Operations

Aristocrat Technologies, Inc.

Mateo Sanchez

Head of Global Legal Operations

Uber Technologies, Inc.