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April 24, 2018

April 2018 Contact Center Report

The attached report highlights the current trends facing the contact center community. On the positive side, this group has a diversified approach to customer care. However, […]
January 17, 2019

January 2019 General Counsel Report

Consero created the 2019 General Counsel Report in connection with its 2018 General Counsel Forums. These events brought together Chief Legal Officers from corporations with revenues […]
January 17, 2019

January 2019 Corporate Legal Operations Report

Legal operations executives juggle the business, processes, and people of in-house legal teams to support these departments in protecting and growing their companies. This balancing act […]
March 1, 2019

March 2019 Customer Experience Report