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December 8, 2015

Seventy-Two Percent of HR Executives Not Satisfied with Insight from Company Data, Consero Survey Reveals

BETHESDA, Md- (Dec. 8, 2015) – Nearly three-quarters (72%) of Chief HR Officers say they are not satisfied with the level of insight they extract from […]
December 17, 2015

Fifty-Three Percent of Customer Experience Officers Have Not Used Big Data to Improve Strategy, Consero Survey Finds

BETHESDA, MD – (Dec. 17, 2015) – At a time when businesses continue to expand their use of data, a majority (53%) of Customer Experience executives do […]
January 4, 2016

Only Ten Percent of Contact Center Executives Report Social Media and Online Chat Are Primary Channels for Customer Feedback, Consero Survey Reveals

BETHESDA, MD – (Jan. 4, 2016) – Just 10 percent of contact center executives say that either social media or online chat serve as the primary […]
January 7, 2016

Consero’s 2016 Procurement & Strategic Sourcing Forum to Explore How to Attract Top Millennial Talent

BETHESDA, MD – (January 7, 2016) – How can procurement departments continue to appeal to and retain Millennial talent? Executives will seek to answer this question […]