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September 8, 2014

Nextgov: Government CIOs Say They Lack Resources To Manage Their IT

Previously Published in Nextgov | September 8, 2014 | By Nextgov Staff Sixty-two percent of government chief information officers don’t have what they need to manage […]
September 2, 2014

Corporate Counsel Connect: Data Insecurities and Other Issues: Results of the Latest Consero General Counsel Survey

Originally Published in Corporate Counsel Connect | September 2, 2014 | Karen Deuschle What does the modern general counsel worry about? Modern problems, of course, like data […]
August 13, 2014

CFO & Controller Alert: Is the way they’re cutting costs bleeding you dry?

Reprinted with permission from CFO and Controller Alert 800-220-5000 Originally Published in CFO & Controller Alert | August 15, 2014 75% missing the boat when it comes to […]
August 11, 2014

LexisNexis: Survey Friday: Fortune 1000 GCs and Cautious Optimism

Origianlly Published in LexisNexis Business of Law Blog | August 8, 2014 | By Frank Strong
August 7, 2014

Inside Counsel: How to weave a culture of compliance into the corporate fabric

Originally Published in Inside Counsel | August 6, 2014 | By Paul Mandell As the regulatory landscape continues to evolve throughout the world, large international companies […]
August 5, 2014

Risk & Insurance: Vendors May be Weak Link

Originally Published in Risk & Insurance | July 25, 2014 | By John Otrompke Companies prioritize operational risk management, but many do not believe their vendors are doing […]
July 29, 2014

Corporate Counsel: GC Survey: Cybersecurity a Problem, Outside Counsel A-OK

Originally Published in Corporate Counsel | July 29, 2014 | By Sue Reisinger While the percentage of companies ready to handle a data breach has steadily grown […]
July 28, 2014

The Law Society Gazette: More work being kept in-house

Originally Published in The Law Society Gazette | July 28, 2014 | Kathleen Hall General counsel in the financial services and insurance industries are keeping legal […]
July 25, 2014

Bloomberg BNA: In-House Resources Enough For Fortune 1000 Chief Litigation Officers

Originally Published in Bloomberg BNA | July 25, 2014 July 23 — Most chief litigation officers in the financial services and insurance industries report having sufficient […]
July 24, 2014

Fifty-One Percent of General Counsel Report an Increase in Budget, Consero Survey Reveals

BETHESDA, Md- (July 24, 2014) – Fifty-one percent of General Counsel reported an increase in budget over the last twelve months, according to a new survey […]
July 24, 2014

Bloomberg Businessweek: Bad News for Big Law Firms: Corporate Clients Do More Work In-House

Originally Published in Bloomberg Businessweek | July 24, 2014 | By Paul M. Barrett Big Law—the business of providing legal services via independent professional partnerships—is going […]
July 23, 2014

Corporate Counsel: In-house Litigators Cite Frustrations and Challenges

Originally Published in Corporate Counsel | July 23, 2014 | By Sue Reisinger Although most chief litigation officers in the financial services and insurance industries said […]
July 22, 2014

Supply Chain Management Review: Vendors Not Sufficiently Focused on Minimizing Risk, According to Consero Survey

Originally Published in Supply Chain Management Review | July 17, 2014 | By Patrick Burnson Sixty-five percent of Shared Services executives from Fortune 1000 companies do […]
July 9, 2014

Inside Counsel: Optimizing the GC’s relationship with the business

Originally Published in Inside Counsel | By Paul Mandell | July 9, 2014 As any general counsel will tell you, managing an in-house legal team requires […]
June 27, 2014

Corporate Counsel: General Counsel Recalculate the Bottom Line

Originally Published in Corporate Counsel | June 27, 2014 | By Rebekah Mintzer, Corporate Counsel The “do more with less” mandate is one many general counsel have […]
June 25, 2014

Financial Times: US state and local government bodies lack cyber defences

Originally Published in the Financial Times | June 25, 2014 | By Hannah Kuchler Cyber criminals on the hunt for poorly protected confidential data are circumventing the […]
June 24, 2014

Outsourcing Center: What Keeps Shared Services Executives Up At Night?

Originally Published in Outsourcing Center | By Beth Ellyn Rosenthal | June 24, 2014 What keeps shared services executives up at night? Here’s one example. Your […]
June 23, 2014

CIO Insight: Understanding Government CIOs’ Transforming Roles

Originally Published in CIO Insight | By Paul Mandell and Patrick Flynn | June 23, 2014 Government CIOs are no longer technologists, but strategic partners of […]
May 21, 2014

The Law Society Gazette: Companies equip compliance officers to see off risks

Originally Published In The Law Society Gazette | May 20, 2014 | By Kathleen Hall The role of chief compliance officers is growing as organisations seek to […]
May 16, 2014

Corporate Counsel: CCOs Wary of Third-Party Supplier Risks

Originally Published in Corporate Counsel | May 19, 2014 | By Rebekah Mintzer In a perfect world, in-house counsel and chief compliance officers would have complete trust […]
May 7, 2014

Eighty-Four Percent of Chief Customer Experience Executives Do Not Have Accurate Means to Measure ROI on Social Media Policy, Consero Survey Reveals

Survey Also Shows 54 Percent of Customer Experience Executives Have Not Used Big Data To Improve Strategy BETHESDA, Md- (May 7, 2014) – Eighty-four percent of […]
April 17, 2014

Supply Demand Chain: Short-Term Cost Reduction A Higher Priority Than Long-Term Growth

Originally Published in Supply Demand Chain | April 17, 2014 Bethesda, Md.—April 17, 2014—A majority (57 percent) of surveyed chief procurement officers (CPOs) said short-term cost reduction […]
April 10, 2014

The Global Legal Post: GC questions DOJ’s bribery input

Originally Published in The Global Legal Post | April 10, 2014 | By Melissa Lesh The US Department of Justice (DoJ) recommended that, to avoid corruption, companies […]
April 10, 2014

Corporate Counsel: Identifying What’s ‘Reasonable’ in Due Diligence

Originally Published in Corporate Counsel | April 2, 2014 | By Sue Reisinger The U.S. Department of Justice has recommended that companies do “reasonable due diligence” […]
March 5, 2014

Supply Chain Management Review: Chief Procurement Officers Say Short-Term Cost Reduction a Higher Priority Than Long-Term Growth

Previously Published in Supply Chain Management Review | March 5, 2014 | By Patrick Burnson A majority (57%) of surveyed Chief Procurement Officers (CPOs) said short-term cost […]
February 20, 2014

FierceCIO: News Scan: Companies upping security investments; How CIOs can improve communication; more

Originally Published in FierceCIO | February 20, 2014 | By David Weldon >> Majority of organizations upping IT security spending Between recent data breaches and fears […]
February 7, 2014

WSJ: Survey Roundup: Defense Industry Threats, Bad Document Habits

Originally Published in WSJ Risk & Compliance Journal | Februrary 7, 2014 | Ben Dipietro A ThreatTrack Security survey of 100 IT/security managers at U.S. defense contractors […]
December 19, 2013

Corporate Counsel: Compliance Chiefs Grappling With Resources, Risk

Originally Published in Corporate Counsel | December 20, 2013 | By Rebekah Mintzer Compliance is an important topic for in-house attorneys these days. With growing regulations […]
December 9, 2013

Corporate Counsel: The Legal Department as Economic Development Engine

Originally Published in Corporate Counsel | December 9, 2013 | By Sue Reisinger Each time general counsel Mark Smolik’s company wants to create new jobs or open new operations, […]
December 2, 2013

The Washington Post: What we can learn from Healthcare.gov

Originally Published in The Washington Post | December 1, 2013 | By Paul Mandell This fall’s bumpy rollout of HealthCare.gov placed President Obama in territory familiar to many […]
November 25, 2013

Huffington Post Blog: Solving the Outside Law Firm Dilemma

Originally Published in Huffington Post Blog | November 22, 2013 | By Paul Mandell From alternative fee arrangements to outcome-based billing to increased reliance on legal support software, […]
November 6, 2013

Corporate Counsel: Using Outside Counsel Retreats to Improve Communication

Originally Published in Corporate Counsel | November 6, 2013 | By Rebekah Mintzer Good communication skills are often touted as key to maintaining good relationships and saving […]
November 4, 2013

Bloomberg BNA: At Employers With Wellness Programs, Over Half of HR Heads Say They Don’t Work

Reproduced with permission from Human Resources Report, Vol. 31, No. 42 (Nov. 4, 2013). Copyright 2013 by The Bureau of National Affairs, Inc. (800-372-1033) http://www.bna.com Originally Published […]
October 31, 2013

CMS Wire: Chief Customer Experience Officers Challenged by Security, Generation Gap

Originally Published in the CMS Wire | October 31, 2013 | By Marisa Peacock There’s no doubt that there are a plethora of resources available to help customer […]
October 22, 2013

HR Executive Online: Do Wellness Programs Work?

Originally Published in HR Executive Online | October 21, 2013 | By Michael J. O’Brien It certainly depends on whom you ask. Nearly half (47 percent) […]
September 24, 2013

Supply Chain Management Review: Consero Survey Reveals 67 Percent of Procurement Departments Focused on Collaboration

Originally Published in Supply Chain Management Review | September 23, 2013 | By Patrick Burnson, Executive Editor Sixty-seven percent of surveyed Chief Procurement Officers say their departments are more […]
September 10, 2013

heraldonline.com: Social Media Feedback Shared Amongst B2B and B2C Industry Leaders at Consero’s Customer Experience Management Forum

Originally Published in heraldonline.com | September 10, 2013 Kimberly Nasief of Measure CP Moderates Panel on Applying Social Media Feedback to Gain and Retain Customers HOUSTON — Proactive […]
August 20, 2013

Outsourcing Center: Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

Originally Published in Outsourcing Center | August 16, 2013 | By Beth Ellyn Rosentha For at least a decade, an outsourcing industry undercurrent has been that companies, wittingly […]
August 16, 2013

WSJ Risk & Compliance Journal: Survey Roundup: Analyzing IT Risks, Protecting the Supply Chain

Originally Published in WSJ Risk & Compliance Journal | August 16, 2013 | By Ben DiPietro A look at some recent surveys and reports dealing with […]
August 12, 2013

Gazette.Net: Earnings & deals

Originally Published in Gazette.Net | August 9, 2013 Rockville information technology company Optimal Networks has acquired Annandale, Va.-based Database & LAN Solutions. Jeff Greenspan, former CEO of DBLS, […]
August 7, 2013

Inside Counsel: U.S. not doing enough to protect against patent trolls, survey says

Originally Published in Inside Counsel | August 6, 2013 | By Alanna Byrne It’s no secret that patent trolls have become a major headache for in-house […]
August 5, 2013

The Am Law Litigation Daily: IP Counsel Facing Trolls, Trolls, and More Trolls

Originally Published in The Am Law Litigation Daily | August 1, 2013 | By Lisa Shuchman Lisa Shuchman writes for Corporate Counsel and The American Lawyer. Nearly three quarters […]
August 2, 2013

Forbes: CFOs Have Bigger Roles Than Ever Before — And They Like It That Way

Originally Published in Forbes | August 2, 2013 | By Kathryn Dill When Duke Energy DUK +0.72%Corp. made Lynn Good its chief executive in June, the news was significant beyond the progress […]
August 1, 2013

Corporate Counsel: IP Counsel Facing ‘Patent Troll’ Litigation Crisis

Originally Published in Corporate Counsel | August 1, 2013 | By Lisa Shuchman Nearly three quarters of the chief IP counsel polled for Consero Group’s “2013 Chief IP Counsel Data […]
July 15, 2013

Corporate Counsel: GCs Not Satisfied With Outside Counsel Rates

Originally Published in Corporate Counsel | July 12, 2013 | By Lisa Shuchman The Consero Group’s new “2013 Spring General Counsel Survey,” which addresses several areas of concern to […]
July 8, 2013

Campus Technology: While CIOs May Sit at Senior Level, Service Gaps Still Remain

Originally Published in Campus Technology | July 3, 2013 | By Dian Schaffhauser Most higher education chief information officers feel fairly confident about their place among senior […]
June 24, 2013

The Law Society Gazette: In-house concern over compliance message

Originally Published in The Law Society Gazette | June 24, 2013 | By Eduardo Reyes Most legal and compliance departments in Fortune-1000 companies report that systems designed […]
June 6, 2013

The Wall Street Journal: Nearly Half of CCOs Say Incentives Hurt Compliance

Originally Published in The Wall Street Journal | June 5, 2013 | By Christopher M. Matthews More than 40% of the chief compliance officers polled for a recent […]
June 5, 2013

Corporate Counsel: Compliance Programs Need More Employee Incentives

Originally Published in Corporate Counsel | June 5, 2013 | By Catherine Dunn Is your company using the right employee incentives to meet its compliance aims? That was […]
May 29, 2013

The Wall Street Journal: One Third of European Companies Breached Last Year, Survey Says

Originally Published in The Wall Street Journal | May 28, 2013 | By Christopher M. Matthews Nearly one-third of general counsel at European companies say their company has […]
May 28, 2013

Consero Euopean GC Survey, Developed in Partnership with Applied Discovery, Covered by UK Law Society Gazette

Originally Published in The Law Society Gazette | May 27, 2013 | By Eduardo Reyes As European in-house legal budgets rise across the board, a divide is opening […]
May 20, 2013

TMCnet.com: Consero Adds Virtual Forums

Originally Published in TMCnet.com | May 17, 2013 May 17, 2013 (Close-Up Media via COMTEX) — Consero Group announced the addition of its Virtual Forums, beginning with […]
May 16, 2013

The Sacramento Bee: Consero Announces New Virtual Forums; First Consero Virtual Government IT Forum to be Held June 12, 2013

Originally Published in The Sacramento Bee | May 14, 2013 BETHESDA, Md., May 14, 2013 — /PRNewswire/ — Consero Group (www.consero.com), an international leader in creating high-level, invitation-only events for […]
May 15, 2013

GCN: Many state and local networks unprepared for cyberattacks

Originally Published in GCN | May 15, 2013 | By William Jackson Many state and local networks and IT systems are unprepared for cyberattacks, as the […]
May 14, 2013

Washington Business Journal: Consero Group expands to digital forums

Originally Published in Washington Business Journal | May 13, 2013 | By Ben Fischer Bethesda-based professional conference facilitator Consero Group LLC has begun offering Web-based forums, three years after […]
May 6, 2013

Government Heath IT: Survey: Local, state gov CIOs underprepared for attacks

Originally Published in Government Health IT | April 30, 2013 | By Anthony Brino Only about half of state and local government CIOs polled in a […]
April 30, 2013

InformationWeek: Higher Ed CIOs Can’t Ignore MOOCs Or Politics

Originally Published in InformationWeek | April 30, 2013 | By David F. Carr The job of a higher-education CIO is changing, partly because of disruptive technologies […]
April 5, 2013

Supply Management: CPOs struggle with lack of resources

Originally Published in Supply Management | April 4, 2013 | By Adam Leach Almost half of chief procurement officers (CPOs) believe they do not have the resources […]
April 4, 2013

Supply Chain Management Review: Procurement Value is Not a Cheap Proposition

Originally Published in Supply Chain Management Chain | April 3, 2013 | By Patrick Burnson, Executive Editor The results were reported as part of the 2013 Procurement […]
April 1, 2013

Supply Chain Digital: CPOs claim short-term goals undermine long-term value

Originally Published in Supply Chain Digital | March 31, 2013 | By Ella Copeland This year’s Procurement & Strategic Sourcing Data Survey has revealed the majority […]
April 1, 2013

Washington Post: Consero Group now profitable and planning expansion

Originally Published in the Washington Post | March 31, 2013 | By Abha Bhattarai Three years ago, Paul Mandell set out to change executive conferences as […]
March 22, 2013

Gazette.Net: Companies let NCAA ‘madness’ work for them

Originally Published in Gazette.Net | March 22, 2013 | By Kevin James Shay Greg Dohler/The Gazette Consero emplyees (standing, from left) Liz Dean, James O’Connor, and […]
March 13, 2013

Corporate Counsel: Pharma, Biotech IP Counsel Expect a Litigious Year

Originally Published in Corporate Counsel | March 14, 2013 | By Lisa Shuchman Nearly half of the chief IP counsel working in the pharmaceutical and biotech […]
February 15, 2013

The Lawyer: Consero and Applied Discovery research finds legal departments largely avoided cuts to budgets and staff

Originally Published in The Lawyer | February 14, 2013 BETHESDA, Md — Consero Group LLC, an international leader in creating high-level, invitation-only events for senior executives, in partnership […]
February 13, 2013

Corporate Counsel: Survey of GCs Sees Cybersecurity Risk, Anxiety

Originally Published in Corporate Counsel | February 13, 2013 | By Sue Reisinger Despite the growing threat of computer security breaches, some 30 percent of general counsel in […]
February 13, 2013

Provade Perspectives: Consero Procurement & Strategic Sourcing Forum Recap

Originally Published in Provade Perspectives | February 7, 2013 | By Domenic Mancini I recently returned from the Consero Procurement & Strategic Sourcing Forum in San Diego, CA […]
February 5, 2013

Law360: Large Cos. Ill-Prepared To Stop Hackers, GCs Say

Originally Published in Law360 | February 1, 2013 | By Sean McLernon Law360, New York (February 01, 2013, 4:18 PM ET) — A significant portion of the country’s […]
January 31, 2013

Wall Street Journal Law Blog: Legal Spending is Up, But Cyber Threats Loom

Originally Published in The Wall Street Journal Law Blog | January 30, 2013 | By Jennifer Smith After years of belt-tightening, legal spending at many big […]
January 18, 2013

Supply Chain Management Review: Consero Announces First Procurement & Strategic Sourcing Forum

Originally Published in Supply Chain Management Review | January 17, 2013 | By SCMR Staff Addressing Challenges Facing Heads of Procurement, Forum to be Held January […]
January 14, 2013

The FCPA Report: Consero Survey Offers Benchmarking Data on Chief Compliance Officer Compensation, Budgets and Access to Top Management

Originally Published in The FCPA Report | January 9, 2013 | By Vincent Pitaro Consero Group LLC (Consero) recently conducted a survey of chief compliance officers (CCOs) of major corporations.  The […]
January 2, 2013

Corporate Counsel: In-House Litigation Officers Making Do With Shrinking Budgets and Lean Staff

Originally Published in Corporate Counsel | December 27, 2012 | By Lisa Shuchman As companies face mounting litigation and ever-changing regulations, chief litigation officers are playing […]
December 18, 2012

The Wall Street Journal: Bark Without Bite

Originally Published in The Wall Street Journal | December 16, 2012 | By Jennifer Smith Compliance may be a hot area for in-house lawyers, but that doesn’t mean compliance […]
December 13, 2012

Inside Counsel: Compliance officers well-compensated but face challenges

Originally Published in Inside Counsel | December 12, 2012 | By Ashley Post In-house counsel know how important compliance is. But many of them say they have a […]
December 12, 2012

Corporate Counsel: Compliance Officers Getting More Respect Than Resources

Originally Published in Corporate Counsel | December 12, 2012 | By Catherine Dunn Chief compliance officers may have the CEO’s ear, but many say what they don’t have is […]
December 11, 2012

Wall Street Journal Law Blog: Compensation, Yes; Compliance, Maybe

Originally Published in The Wall Street Journal Law Blog | December 10, 2012 | By Jennifer Smith Compliance may be a hot area for in-house lawyers–and the pay […]
November 7, 2012

Inside Counsel: In-house lawyers increasingly valuable to their companies

Originally Published in Inside Counsel | November 5, 2012 | By Julie Beck Our readers already know that in-house is the place to be. The Wall Street […]
November 5, 2012

The Wall Street Journal: Lawyers’ In-House Roles Grow With New Regulation

Originally Published in The Wall Street Journal | November 5, 2012 For generations of lawyers, the clearest path to success was landing a plum job at […]
October 24, 2012

IP Frontline: Five Tips for Chief IP Counsel

Originally Published in IP Frontline | October 17, 2012 | By Paul Mandell At a recent Consero Group Forum, Pallavi Singh, President and Founder of Beacon […]
October 16, 2012

The Irish Times: Five firms to create over 120 jobs

Originally Published in The Irish Times | October 16, 2012 | By Ciara O’Brien More than 120 jobs will be created at five emerging firms in […]
October 10, 2012

The Huffington Post: Five Secrets to Delivering Exceptional Customer Service

Originally Published in The Huffington Post | October 10, 2012 | By Paul Mandell In today’s economy, consumers are more demanding and more sophisticated than at any […]
September 27, 2012

The FCPA Report: Gifts and Entertainment: How to Build an Anti-Corruption Policy that Allows for Appropriate Business Gifts

Originally Published in The FCPA Report | September 19, 2012 By Suzanne Rich Folsom and Victoria McKenney, ACADEMI LLC Panettone is a delicious Italian sweet bread, […]
September 18, 2012

The Diamondback: Alumnus wasn’t satisfied with his law career, so he started his own business instead

Originally Published in The Diamondback | September 17, 2012
August 9, 2012

The Huffington Post: Getting the Job Interview: 5 Things You Need to Know

Originally Published in The Huffington Post | August 9, 2012 | By Paul Mandell This year’s new college graduates in pursuit of work have reason to […]
August 2, 2012

Business Insider: Live Events vs. Webinars: The Case for Getting Out of the Office

Originally Published in the Business Insider | August 1, 2012 | By Paul Mandell As a corporate executive, your job is to provide management and guidance to your […]
July 18, 2012

HR.com: The Unique Shared Services Challenges of H.R.

Originally Published in HR.com by Paul Mandell | July 18, 2012 Global businesses continue to centralize their human resources functions into shared services centers. Human resource management […]
July 16, 2012

Forbes: Who Says Techies Have All The Fun?

Originally Published in Forbes by Elaine Pofeldt | July 14, 2012 So much attention goes to tech firms like Facebook that it’s easy to forget about the young companies […]
July 3, 2012

The Wall Street Journal Law Blog: Getting More For Less

Originally Published in The Law Blog by Jennifer Smith | June 22, 2012 Ever devoted to extracting “value” from law firms, the Association of Corporate Counsel issued […]
July 3, 2012

The Self Employed: 4 Tips for Improving Morale

Originally published in The Self Employed by Paul Mandell | May 15, 2012 BOOSTING MORALE IN YOUR SMALL BUSINESS There is no more important function at any […]
April 16, 2012

Law.com: The 3 Biggest E.U. Challenges for General Counsel

Originally Published in Law.com by Paul Mandell | April 7, 2012 In-house lawyers in Europe and the United States face many similar challenges. However, there are issues […]
April 16, 2012

Small Biz Bee: Protect Your Startup: 5 Steps To Create Effective Business Processes

Originally Published in Small Biz Bee | April 7, 2012 | By Mary Feng Many startups overlook the importance of establishing business processes. In a founding […]
March 19, 2012

The Washington Post: Commentary: Colleges must focus on job placement for their graduates

Orignally Published in The Washington Post by Paul Mandell | March 18, 2012 At Consero Group, the event-development start-up that I co-founded in 2010, we see countless […]
January 30, 2012

Small Biz Bee: From Peer to Manager: 3 Steps to Going From One of the Gang to the Boss

Originally Published in Small Biz Bee by Jessica Druckman | Jan. 26, 2012 “Congratulations. You’ve been promoted.” All of your hard work has paid off. All of […]
January 17, 2012

Small Biz Bee: To Startup or Not To Startup? Five Things to Consider Before Launching Your Own Company

Originally Published in Small Biz Bee | January 17, 2012 | By Paul Mandell Why start your own business?  After all, it may be one of the most […]
January 5, 2012

The Washington Post: Shifting from growth to profit mode

Originally featured in The Washington Post by Paul Mandell | January 5, 2012 A fundamental question that each start-up must face is when to shift focus from growth […]
December 22, 2011

Forbes: Upcoming Conference to Focus on News Corp. Hacking Scandal

Originally Published in Forbes | December 20, 2011 Could the rash of sordid revelations that forced Rupert Murdoch to close the News of the World turn out to be a teaching […]
November 29, 2011

Gulf Coast Business Review: Business law forum hits Naples

Originally Published in the Gulf Coast Business Review | November 29, 2011 NAPLES — A Maryland-based company will operate a business-focused legal forum next month at the Naples Grande […]
November 8, 2011

The Washington Post: Success often involves unlearning what you learned in school

Originally Published in The Washington Post | November 6, 2011 | By Paul Mandell In building Consero Group, my event-development business, I had to overcome my education. Perhaps […]
September 26, 2011

The Washington Post: Capital Buzz: Washington is about to get a caffeine rush

Originally Published in The Washington Post Sept. 25, 2011 . . . Bethesda-based Consero Group, which creates high-level schmooze fests for senior corporate counsel executives, holds its first Customer […]
September 8, 2011

Business Insider: What A CEO Can Learn From Interns

Originally Published in the Business Insider | September 8, 2011 | By Paul Mandell Summer interns often gain valuable knowledge and experience from their sponsoring companies. And in […]
August 23, 2011

Business Insider: Consero Is Like The Cool Group In High School, You Secretly Want To Be Invited

Originally Published in the Business Insider | August 17, 2011 Paul Mandell found he was going to quite a few conferences each year yet he was leaving most of […]

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December 9, 2015

Smart Customer Service: Holiday Strategies for Contact Centers

Originally Published in Smart Customer Service | December 9, 2015 | By Audrey Ford As we enter the holiday season, many businesses are preparing for what […]
January 4, 2016

CMS Wire: Contact Centers Struggle To Do Too Much With Too Little

Originally Published in CMS Wire | January 4, 2016 | By Matthew Brodsky Contact center executives appear to have suffered through a tough 2015, but the New […]
March 16, 2016

Contact Center Pipeline: The 3 Winning Data Strategies for Contact Center Success

Originally Published in Contact Center Pipeline | March 16, 2016 | By David Dorsey Illustration By Janik Sollner Effective data use can separate the preeminent contact […]
September 13, 2017

Customer Think: The Future of Cognitive AI in Customer Experience

Originally Published in Customer Think | By Alex Weihmann | September 12, 2017 The ability for companies to collect, store, and manage vast amounts of digital […]