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February 26, 2016

Creative Tactics To Boost Contact Center Performance

Executives increasingly value the contact center as a driver of profit, making it one of the most prominent parts of the company. As the roles and […]
March 4, 2016

Productive Outsourcing

Depending on the actions you take, outsourcing your contact center operation can be either highly useful or problematic. While the goal of outsourcing is to create […]
March 16, 2016

Contact Center Pipeline: The 3 Winning Data Strategies for Contact Center Success

Originally Published in Contact Center Pipeline | March 16, 2016 | By David Dorsey Illustration By Janik Sollner Effective data use can separate the preeminent contact […]
August 25, 2016

June 2016 Global Customer Experience Report

A positive customer experience requires seamless integration across multiple contact channels. Today’s customers expect to receive instant responses from their favorite brands, with quick and favorable […]