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March 4, 2015

Consero’s 2015 Customer Experience Forum to Explore the Role of Data in Customer Experience Strategy

Forum to Be Held March 15-17 in Miami, Fla. BETHESDA, MD – (March 4, 2015) – Consero Group, an international leader in hosting high-level, invitation-only events […]
March 6, 2015

Baker Tilly Announces Sponsoring Partnership at Consero’s US Customer Experience Forum in 2015

Forum includes panel discussion on mapping a successful customer experience initiative led by Baker Tilly Principal Kurt Schroeder. DATELINE (March 6, 2015) – Accounting and advisory […]
April 9, 2015

Consero Survey Reveals 47 Percent of Contact Center Executives Are Not Satisfied with Training of Service Center Agents

BETHESDA, MD – (April 9, 2015) –  Forty-seven percent of contact center executives expressed dissatisfaction with the quality of training their service center agents are receiving, according […]
June 5, 2015

Four Elements On The Path Toward Excellent Customer Experience

1. Hire The Right People Look for the personalities that will help create and maintain the right corporate culture for your organization. Find people who understand the […]