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February 17, 2016
Most companies rely on outcomes from legal battles to assess the performance of the litigation team. However, to understand the litigation department’s specific strengths and weaknesses, […]
February 19, 2016
Today, effective data use can separate the preeminent contact centers from the rest of the pack. As you work to leverage your center’s data, consider some […]
February 24, 2016
The HR team has a strong interest in developing relationships with and among employees. This piece presents ways to engage employees through empowerment. It also offers […]
February 24, 2016
The chief litigation officer is the leader of a critical component of any in-house legal team. However, given that various priorities of modern legal departments, litigation […]