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February 17, 2016

Using Data To Enhance Performance

Most companies rely on outcomes from legal battles to assess the performance of the litigation team. However, to understand the litigation department’s specific strengths and weaknesses, […]
February 19, 2016

Data In The Contact Center

Today, effective data use can separate the preeminent contact centers from the rest of the pack. As you work to leverage your center’s data, consider some […]
February 24, 2016

Increasing HR Engagement

The HR team has a strong interest in developing relationships with and among employees. This piece presents ways to engage employees through empowerment. It also offers […]
February 24, 2016

Strategies For Optimizing The Litigation Team’s Resources

The chief litigation officer is the leader of a critical component of any in-house legal team. However, given that various priorities of modern legal departments, litigation […]