Forum includes panel discussion on mapping a successful customer experience initiative led by Baker Tilly Principal Kurt Schroeder.
DATELINE (March 6, 2015) – Accounting and advisory firm Baker Tilly Virchow Krause, LLP (Baker Tilly) is pleased to announce its participation as a sponsoring partner at Consero Group’s annual U.S. Customer Experience Forum to be held March 15–17, 2015, at The Biltmore Miami Coral Gables in Coral Gables, Fla.
It is the third consecutive year Baker Tilly has sponsored the U.S. Customer Experience Forum presented by Consero, a leader in high-level, invitation-only events for senior executives.
The event will provide a platform for customer experience leaders from top organizations across the country to learn best practices and address their most pressing issues.
Baker Tilly’s Kurt Schroeder, principal, growth strategies, will lead a panel discussion on mapping a successful customer experience initiative. “The Consero forums are always a great environment for exchange of ideas and proven tactics.” said Schroeder. “The panel that I am facilitating will represent some of the brightest and most experienced customer experience practitioners who have used a defined road map to manage their overall customer experience initiatives.”
Baker Tilly’s specialized Growth Strategies consulting practice defines customer-centric strategies to help clients build capabilities to better enable their sales, marketing, and service organizations.
The panel discussion will focus on sharing leading practices for establishing a road map for customer experience success. Panel experts will discuss the use of market and customer research, segmentation, journey mapping, experience delivery, and customer experience analysis. The forum is designed to help participants understand how each of these components align to support an overall customer experience road map to help ensure success of any customer experience initiative.
To download the agenda for the March Customer Experience Forum in Coral Gables, please click here. If you are interested in attending, please contact firstname.lastname@example.org.
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About Baker Tilly Virchow Krause, LLP (bakertilly.com)
Baker Tilly Virchow Krause, LLP (Baker Tilly) is a nationally recognized, full-service accounting and advisory firm whose specialized professionals connect with clients and their businesses through refreshing candor and clear industry insight. With approximately 2,500 employees across the United States, Baker Tilly is ranked as one of the 12 largest accounting and advisory firms in the country.
Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 137 countries, with 27,000 professionals. The combined worldwide revenue of independent member firms is $3.4 billion.
About Consero (consero.com)
Founded in 2010, Consero Group is an international leader in creating industry-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance, IT, HR and Procurement, among others. With operations in the U.S. and Europe, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.