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June 5, 2015

How To Maintain And Deliver Consistently Great Customer Service

1. Leverage VOE Use your company’s Voice of the Employee to help validate the data gathered from customer satisfaction surveys. Employ your qualitative data to validate your […]
June 5, 2015

Improve Your Customer’s Experience (And Relationship) With Your Company

1. Interview Your Customer Prevent conflict and miscommunication between your call center agents and QA by making your QA the outbound survey team. Shift your call […]
June 5, 2015

Communicate Customer-Centric Values In Your Company

1. Make The Brand Promise Come Alive Establish company-wide shared commitments and memorable, strategic, and customer-centric priorities within your teams. Develop a service philosophy for your company, […]
June 5, 2015

Tips For Structuring Your Customer Experience “Dream Team”

1. Start Within Your Company Meet the needs of all customers, both internal and external, and you will define the success of any organization. Voice of the […]