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June 5, 2015
1. Leverage VOE Use your company’s Voice of the Employee to help validate the data gathered from customer satisfaction surveys. Employ your qualitative data to validate your […]
June 5, 2015
1. Interview Your Customer Prevent conflict and miscommunication between your call center agents and QA by making your QA the outbound survey team. Shift your call […]
June 5, 2015
1. Make The Brand Promise Come Alive Establish company-wide shared commitments and memorable, strategic, and customer-centric priorities within your teams. Develop a service philosophy for your company, […]
June 5, 2015
1. Start Within Your Company Meet the needs of all customers, both internal and external, and you will define the success of any organization. Voice of the […]
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