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June 10, 2015

June 2015 Corporate Compliance & Ethics Report

Given the increasing volume of global regulations and internal corporate compliance policies, the role of the Chief Compliance Officer is more important and challenging than ever […]
June 5, 2015

How To Maintain And Deliver Consistently Great Customer Service

1. Leverage VOE Use your company’s Voice of the Employee to help validate the data gathered from customer satisfaction surveys. Employ your qualitative data to validate your […]
June 5, 2015

Improve Your Customer’s Experience (And Relationship) With Your Company

1. Interview Your Customer Prevent conflict and miscommunication between your call center agents and QA by making your QA the outbound survey team. Shift your call […]
June 5, 2015

Communicate Customer-Centric Values In Your Company

1. Make The Brand Promise Come Alive Establish company-wide shared commitments and memorable, strategic, and customer-centric priorities within your teams. Develop a service philosophy for your company, […]