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December 10, 2015
Originally Published in HRM Canada | December 10, 2015 | By Nicola Middlemiss At 2016 looms, businesses will begin preparing to implement their strategic plans for the […]
December 9, 2015
Originally Published in Smart Customer Service | December 9, 2015 | By Audrey Ford As we enter the holiday season, many businesses are preparing for what […]
December 9, 2015
As 2015 draws to a close, contact center operations are more critical to the success of an organization’s customer experience than ever before. Tech-savvy customers expect interactions with […]
December 8, 2015
BETHESDA, Md- (Dec. 8, 2015) – Nearly three-quarters (72%) of Chief HR Officers say they are not satisfied with the level of insight they extract from […]
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