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December 25, 2015

Business & Legal Resources: 72% of HR executives not satisfied with insight from company data, says survey

Originally Published in Business & Legal Resources | December 23, 2015 Nearly three-quarters (72%) of chief HR officers (CHROs) say they are not satisfied with the level […]
December 17, 2015

Fifty-Three Percent of Customer Experience Officers Have Not Used Big Data to Improve Strategy, Consero Survey Finds

BETHESDA, MD – (Dec. 17, 2015) – At a time when businesses continue to expand their use of data, a majority (53%) of Customer Experience executives do […]
December 10, 2015

HRM Canada: Revealed: CHRO’s top priorities for 2016

Originally Published in HRM Canada | December 10, 2015 | By Nicola Middlemiss At 2016 looms, businesses will begin preparing to implement their strategic plans for the […]
December 9, 2015

Smart Customer Service: Holiday Strategies for Contact Centers

Originally Published in Smart Customer Service | December 9, 2015 | By Audrey Ford As we enter the holiday season, many businesses are preparing for what […]