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January 4, 2016

Only Ten Percent of Contact Center Executives Report Social Media and Online Chat Are Primary Channels for Customer Feedback, Consero Survey Reveals

BETHESDA, MD – (Jan. 4, 2016) – Just 10 percent of contact center executives say that either social media or online chat serve as the primary […]
January 4, 2016

CMS Wire: Contact Centers Struggle To Do Too Much With Too Little

Originally Published in CMS Wire | January 4, 2016 | By Matthew Brodsky Contact center executives appear to have suffered through a tough 2015, but the New […]
December 31, 2015

December 2015 Global General Counsel Report

General Counsel of today’s international businesses are charged with navigating a series of risks at home and abroad to help ensure steady business growth. Increased focus […]
December 25, 2015

Business & Legal Resources: 72% of HR executives not satisfied with insight from company data, says survey

Originally Published in Business & Legal Resources | December 23, 2015 Nearly three-quarters (72%) of chief HR officers (CHROs) say they are not satisfied with the level […]