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Consero brings senior executives together to build relationships and gain insights through uniquely intimate networking and learning opportunities.

January 4, 2016

Only Ten Percent of Contact Center Executives Report Social Media and Online Chat Are Primary Channels for Customer Feedback, Consero Survey Reveals

BETHESDA, MD – (Jan. 4, 2016) – Just 10 percent of contact center executives say that either social media or online chat serve as the primary […]
January 4, 2016

CMS Wire: Contact Centers Struggle To Do Too Much With Too Little

Originally Published in CMS Wire | January 4, 2016 | By Matthew Brodsky Contact center executives appear to have suffered through a tough 2015, but the New […]
December 31, 2015

December 2015 Global General Counsel Report

General Counsel of today’s international businesses are charged with navigating a series of risks at home and abroad to help ensure steady business growth. Increased focus […]
December 25, 2015

Business & Legal Resources: 72% of HR executives not satisfied with insight from company data, says survey

Originally Published in Business & Legal Resources | December 23, 2015 Nearly three-quarters (72%) of chief HR officers (CHROs) say they are not satisfied with the level […]