Most employees view the HR function as a manager of many routine tasks. The group is considered necessary for implementing a company’s vision but not on […]
Originally Published in Supply Chain Management Review | February 4, 2016 | By Paul Mandell Be sure to lay groundwork for open ongoing communication among the […]
A contact center’s customer can serve as the center’s biggest advocate or biggest critic. If one customer publicizes a negative experience, the fallout could result in […]
Procurement is arguably the most exposed element of a company, since it is involved in the supply of resources that are critical to the end products […]