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February 10, 2016

The HR Department As An Innovator

Most employees view the HR function as a manager of many routine tasks. The group is considered necessary for implementing a company’s vision but not on […]
February 9, 2016

Supply Chain Management Review: Attention Procurement Executives: The 3 Keys to Building a Winning Internal Strategy

Originally Published in Supply Chain Management Review | February 4, 2016 | By Paul Mandell Be sure to lay groundwork for open ongoing communication among the […]
February 5, 2016

Strategies to Enhance Customer Loyalty

A contact center’s customer can serve as the center’s biggest advocate or biggest critic. If one customer publicizes a negative experience, the fallout could result in […]
February 5, 2016

The Impacts of Risk on Procurement

Procurement is arguably the most exposed element of a company, since it is involved in the supply of resources that are critical to the end products […]