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March 10, 2016

Ensuring A Culture Of Compliance

Ensuring a culture of compliance is among the most important tasks for you and your team. Not doing so can result in variety of risks for […]
March 4, 2016

Productive Outsourcing

Depending on the actions you take, outsourcing your contact center operation can be either highly useful or problematic. While the goal of outsourcing is to create […]
March 4, 2016

Strategies For Organizational Change Management

As the shared services role continues to expand, the department is seeing an enhanced role in organizational change management. A complicated issue, organizational change management can […]
March 3, 2016

The Importance Of Culture In M&A

Mergers and acquisitions in the healthcare industry have yielded more frequent headlines than in years past. In the wake of the Affordable Care Act, this activity […]