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March 18, 2016

The Role Of Metrics

The shared services department can set itself apart from its peers by employing metrics. Metrics can yield valuable insights into how the department has performed and […]
March 17, 2016

Differentiating Yourself In The New Normal Era

Larger legal departments of the healthcare industry have normalized their functions. In other words, it is harder to find differences between how legal departments operate across […]
March 17, 2016

The Compliance Department And Risk

Actively tracking and addressing risk is a daunting task for compliance departments that are stretched thin. This piece details the most critical risks and how to manage them […]
March 16, 2016

Contact Center Pipeline: The 3 Winning Data Strategies for Contact Center Success

Originally Published in Contact Center Pipeline | March 16, 2016 | By David Dorsey Illustration By Janik Sollner Effective data use can separate the preeminent contact […]