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Consero brings senior executives together to build relationships and gain insights through uniquely intimate networking and learning opportunities.

March 4, 2016

Productive Outsourcing

Depending on the actions you take, outsourcing your contact center operation can be either highly useful or problematic. While the goal of outsourcing is to create […]
March 4, 2016

Strategies For Organizational Change Management

As the shared services role continues to expand, the department is seeing an enhanced role in organizational change management. A complicated issue, organizational change management can […]
March 3, 2016

The Importance Of Culture In M&A

Mergers and acquisitions in the healthcare industry have yielded more frequent headlines than in years past. In the wake of the Affordable Care Act, this activity […]
March 3, 2016

Acquiring And Retaining Talent

Despite the many positive changes to the field over the past few years, the shared services industry still suffers from a talent gap. Adversely impacting the […]