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September 10, 2013 Social Media Feedback Shared Amongst B2B and B2C Industry Leaders at Consero’s Customer Experience Management Forum

Originally Published in | September 10, 2013 Kimberly Nasief of Measure CP Moderates Panel on Applying Social Media Feedback to Gain and Retain Customers HOUSTON — Proactive […]
August 20, 2013

Outsourcing Center: Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

Originally Published in Outsourcing Center | August 16, 2013 | By Beth Ellyn Rosentha For at least a decade, an outsourcing industry undercurrent has been that companies, wittingly […]
August 19, 2013

August 2013 Brand Protection & Anti-Counterfeiting Report

Each year, illegal counterfeiting costs U.S. companies an astounding $250 billion, accounting for an estimated seven percent of all global trade. Given the severe negative implications for customer […]
August 16, 2013

WSJ Risk & Compliance Journal: Survey Roundup: Analyzing IT Risks, Protecting the Supply Chain

Originally Published in WSJ Risk & Compliance Journal | August 16, 2013 | By Ben DiPietro A look at some recent surveys and reports dealing with […]